|NY DAILY NEWS|
Comcast changes customer name to A**hole on bill [PHOTO\VIDEO]; apologizes to customer, Comcast has formally apologized and promised to take action after learning that some customer service representative changed Ricardo Brown's account name to A**hole when he cancelled the cable portion of his services.
"My first thought was that someone was trying to pull a practical joke on a consumer advocate," Elliott wrote on his blog.
But it wasn't a joke, as Elliott easily confirmed the bill was not doctored.
Elliott would contact Steve Kipp, Comcast's vice president of communications for the Washington region, who gave this statement:
"We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change," he said. "We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again."
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