Business News
Published: Mar 1, 2015
Comcast changes customer name to A**hole on bill [PHOTO\VIDEO]; apologizes to customer
by Tashi Singh


Comcast changes customer name to A**hole on bill [PHOTO\VIDEO]; apologizes to customer, Comcast has formally apologized and promised to take action after learning that some customer service representative changed Ricardo Brown's account name to A**hole when he cancelled the cable portion of his services.

Brown repeatedly tried to get the name corrected, first by visiting the Telecommunications giant's local office, then contacting the cable company's regional headquarters. When none of that worked, the story was brought to the attention of consumer advocate Christopher Elliott, who at first believed the story was too unthinkable to actually be true.

"My first thought was that someone was trying to pull a practical joke on a consumer advocate," Elliott wrote on his blog.

But it wasn't a joke, as Elliott easily confirmed the bill was not doctored.

Elliott would contact Steve Kipp, Comcast's vice president of communications for the Washington region, who gave this statement:

"We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change," he said. "We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again."

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